Pacer Pro Privacy Policy
How Datagem LLC handles information for the Pacer website, product activation, licensing, fulfillment, and support.
Overview
This Privacy Policy explains how Datagem LLC handles information related to the Pacer website, Pacer Free, Pacer Pro, license activation, product support, and related operational services.
Pacer is designed as a browser reading-assistance product. Datagem LLC does not intend to collect the content of web pages you read for normal Pacer reading-overlay functionality.
Payment information
Payments are processed by Paddle.com Market Limited as Merchant of Record. Paddle handles checkout, payment processing, billing, invoicing, tax calculation, and payment-related compliance. Datagem LLC does not receive or store full payment card numbers.
Datagem LLC may receive purchase-related information from Paddle or related webhooks, such as customer email address, transaction identifiers, product identifiers, timestamps, country or billing-related metadata, payment status, refund status, chargeback status, and fulfillment-relevant records.
License and activation data
To provide Pacer Pro activation, recovery, license enforcement, fraud prevention, protected feature delivery, support, and dispute handling, Datagem LLC may process operational data such as:
- purchase email address and license key-related identifiers;
- one-time verification code workflow records;
- installation or activation identifiers;
- activation count, timestamps, reset status, and license status;
- browser, operating system, and platform labels submitted during activation or support;
- server logs and security events needed to operate and protect the licensing service.
Support communications
If you contact support, Datagem LLC may process your email address, message content, purchase or license references, troubleshooting details, attachments you send, and support ticket metadata. Support records may be used to respond to your request, diagnose technical issues, prevent abuse, and maintain evidence for disputes or compliance.
Website and technical data
The Pacer website may process ordinary technical information such as IP address, browser type, device type, referring page, requested URL, timestamps, and security logs through hosting, CDN, analytics, or security infrastructure where used.
If analytics or anti-abuse tools are used, they are intended to understand site reliability, security, and product interest rather than to collect sensitive reading content.
How information is used
Datagem LLC uses information to provide the product, deliver licenses, enable activation and recovery, secure the service, prevent fraud and license abuse, provide support, comply with legal obligations, handle refunds or disputes, maintain business records, and improve product reliability.
Retention
Datagem LLC retains operational, purchase, consent, fulfillment, license, and support records for as long as reasonably necessary to provide the product, maintain license records, prevent fraud, resolve disputes, comply with legal obligations, and support business operations.
Customer choices and rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of personal information. Mandatory privacy and consumer rights that cannot be waived by contract remain unaffected.
For privacy requests, contact support@mail.pacer.datagem.cloud. Please use the purchase email address where possible so we can verify the request.
Updates to this policy
Datagem LLC may update this Privacy Policy from time to time to reflect product, operational, legal, or service-provider changes.